Frequently asked questions

WHEN IS PAYMENT DUE?


  • Payment for regular orders under $300.00 are due in full, up front with all content.
  • Rush Orders are due in full, up front with all content.
  • A 50% non-refundable deposit is due to begin designs and final payment is due before the release of printed or digital designs.




WHAT FORMS OF PAYMENT DO YOU ACCEPT? HOW DO I PAY?


We accept all major credit cards, debit cards, Paypal, Cash App, and bank transfers. We invoice through Square. A small processing fee will be applied on all orders.




REVISIONS/CONCEPTS


Our prices include 1 Concept and 2 rounds of revision on the design. Once you have exhausted your 2 rounds, each additional revision or new concept is $35 per edit. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision fee of a minimum $35 (this even includes typos that may have been a mistake on our part). Be sure to proof read before giving the go to finalize the design.




DO YOU HAVE PACKAGES?


Yes. We offer a corporate, artist and brand identity packages. Submit a Project Request online to receive package pricing.




WHAT SERVICES DO YOU OFFER?


Dean and Co. offers targeted design services for the business in need. Our services include: web design, logo design, social media campaigns, custom design and more! Visit our home page and see the full list!




WHAT HAPPENS IF I STOP RESPONDING TO EMAILS?


We will make up to 3 attempts to contact you once you’ve received your project preview. After 7 days, your project will be considered final as is and your balance of payment will be due immediately. No edits will be made and no future requests will be initiated until your account is back in good standing.




WHAT FILE TYPES ARE INCLUDED WITH MY PROJECT?


f you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF format. Logos include various formats: PNG (transparent background), TIFF, EPS, AI, PDF, and flattened PSD.




DO YOU RELEASE SOURCE FILES?


Yes, PSD Files (Source Files) are available for purchase and have a fee of 3x the base price. Please note, the PSD file includes all the layers of the finalized artwork and will be released once payment is received.




IS THE ARTWORK MINE ONCE PAID FOR?


No, not the actual artwork files (SOURCE FILE PSD Files) unless agreed upon or purchased in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours once the project is fully complete and paid for. We reserve the right to incorporate this artwork into our promotional ads, portfolio and to share on our website and social media platforms.




DO YOU PROVIDE CONSULTATIONS


Yes. We can schedule a complimentary 15 minute consultation for all new clients. We are available Mon-Fri between 10AM and 5PM. Once your needs have been communicated we will send an invoice out to you. Or you can schedule a branding consultation at a rate of $50 per hour.




IS THERE A FEE FOR RUSH ORDERS?


Yes. Our standard turnaround is 3-4 Business Days. There is a $100 fee for expedited 2 Business Day designing and $150 for 1 Business Day. These fees are due in full, up front with the delivery of content. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on printer.




WHAT IS YOUR TURNAROUND TIME?


Our turnaround times vary based on the scope of the project and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication. Logo Design: 4 to 7 business days
Web Designs: 4 to 7 business days
Brand ID Design: 4-7 business days
Custom Designs: 3 to 4 business days We do not guarantee a completion date for any project. We work with an average of 20 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something expedited, please reference our Rush fees.




WHAT IS YOUR REFUND POLICY?


The deposit payment specified in your initial invoice is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Dean and Co. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.




HOW DO WE COMMUNICATE?


We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry. We are known to respond right away (usually that day or at least within 24 hours). We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress. Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list. Should you fail to provide necessary files or pieces of information within 10 days of the date requested, all payments will be forfeited to Dean and Co. and the project will be cancelled without notice.




LATE FEES?


Client has 5 days to make their final payment once the project is complete or a $100 late fee will be applied for every week that the client is late after that time




DO YOU PROVIDE PRINTNG?


We can point you in the right direction of excellent printing services.





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